One of the great benefits of automating business processes with a CRM is the literal evaporation of bottlenecks. How does that happen?
When a staffer asks, ‘How should this be done?” “Perfectly” is not a useful answer. It is the answer that drives everybody crazy because it is not an answer at all.
Small Business owners who have so far not managed to automate work processes often find the idea of doing so scary. That’s understandable. It’s okay. What is not okay is staying scared because then nothing good happens. The key is to take a hard look at what is so scary. Some possibilities: